Privacy Policy for Subscribers

This Privacy Policy explains how we collect, use, and protect your information when you use our planning subscription service. We are committed to safeguarding your privacy and complying with Australian privacy regulations.

Information We Collect

We collect information you provide directly, as well as data from your use of our website and services.

  • Personal details such as your name, contact information, and billing address provided during sign up.
  • Information about your service preferences, subscription choices, and communication with our team.
  • Usage data, including website activity and interactions with our support channels.
  • Technical data such as device type, browser settings, and IP address, collected for security and analytics.

How We Use Your Information

We use your information to deliver our service, communicate with you, and improve your experience.

  • Providing, maintaining, and updating your subscription and related services.
  • Responding to your enquiries, requests, and account management needs.
  • Analysing usage data to enhance our website, communications, and support.
  • Complying with legal, regulatory, and security obligations as required by Australian law.

Legal Basis for Processing

We process your information only when permitted by law, under the following bases:

Your data is processed for the performance of our contract with you, to comply with legal obligations, and based on your consent where required.

How We Share Information

We do not sell your information. Sharing occurs only as outlined below:

  • With trusted service providers who assist in delivering our services, under strict confidentiality agreements.
  • Where required by law, such as in response to a legal request or regulatory obligation.
  • If the business is involved in a merger, acquisition, or asset sale, with notice provided to affected users.

Data Security

We implement technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse. While no system is completely secure, we regularly review our safeguards to reduce risks and respond promptly to any incidents.

Your Rights

You have rights regarding your personal information, including:

  • Requesting access to or correction of your personal data held by us.
  • Withdrawing consent for data processing (where consent is required).
  • Requesting deletion of your data, subject to legal obligations.
  • Raising a complaint with the appropriate privacy authority in Australia.

Cookies and Tracking

We use cookies to enhance your browsing experience and for analytics. You can manage your cookie preferences in your browser.

See our cookie policy See our cookie policy

Contact Us

If you have questions or want to exercise your privacy rights, please contact us using the details below.

Support email: content@tivoriivaro.com

Support phone: +61.7.5281.9617

Office address: 113 Exhibition St, Melbourne, VIC 3000 Australia

Changes to This Policy

We may update this Privacy Policy as regulations or our practices change. The updated version will be posted here with the effective date.

Last updated: September 11, 2025